FAQ

Frequently Asked Question

A Frequently Asked Question, or FAQ, is a common way of providing information to users or customers with similar queries or concerns. An FAQ is usually a list of questions and answers that address the most common or important topics related to a product, service, organization, or website. An FAQ can help users or customers find answers quickly and easily without contacting a support team.

1. What are the responsibilities of the packer and mover?

The packer and mover are responsible for the following: Packing your items securely and safely using appropriate materials and equipment. Loading and unloading your items carefully and efficiently using suitable tools and techniques. Transporting your items safely and timely using a reliable and insured vehicle. Unpacking and rearranging your items at the destination location as per your instructions. Providing you with a bill, receipt, or invoice for the services rendered. Handling any damages, losses, or claims that may arise during the move as per the agreed terms and conditions.

2.What are the benefits of hiring professional packers and movers?

Hiring professional packers and movers can save you time, money, and hassle. You can avoid stress and risks and ensure the safety and security of your items as we use high-quality packing materials and equipment, trained and experienced staff, and insured vehicles. You can also enjoy the convenience and peace of mind of having your items delivered to your destination on time and in good condition.

3.How do you calculate the rate for packing and moving?

The rate for packing and moving depends on various factors, such as the distance, the volume and weight of the items, the packing materials, the mode of transportation, the labor charges, and the taxes and tolls. We provide you with a free estimate based on these factors after inspecting your items and understanding your requirements.

4.Do you provide insurance for the items that you pack and move?

Yes, we provide insurance for the items that we pack and move. We offer two types of insurance

transit insurance and comprehensive insurance. Transit insurance covers the damage or loss of items due to accidents, fire, theft, or natural calamities during transportation.
Comprehensive insurance covers the damage or loss of the items for any reason from the time of packing to the time of delivery.

5. How do I claim the insurance in case of any damage or loss?

If you notice any damage or loss of your items at the time of delivery, you should inform us immediately and fill out a claim form. You should also provide proof of the damage or loss, such as photographs, bills, or receipts. We will process your claim as soon as possible and compensate you according to the terms and conditions of the insurance policy.

6. How do I cancel or reschedule my booking?

You can cancel or reschedule your booking at least 48 hours before the scheduled date of the move. You can contact us to inform us about your decision. We will cancel or reschedule your booking without any charges. However, suppose you cancel or reschedule your booking less than 48 hours before the move. In that case, you may have to pay a cancellation or rescheduling fee as per the terms and conditions.

About Us

Gati Express Packers Movers is a leading moving company in India that delivers a comprehensive range of relocation services. We have successfully moved thousands of customers across the country and abroad. We are a registered and licensed company, and we follow the highest quality and safety standards. We provide complete solutions for all your moving needs, locally or nationally.

Useful Links

Our Team

Our team handles every relocation project with the utmost care and professionalism. Our team members are trained in packing, loading, transporting, unloading, and unpacking various types of goods, from household items to office equipment, from fragile to heavy. Our team treats every customer with respect and dignity and provides personalized service according to their needs and preferences. We are always ready to answer your queries and concerns and keep you updated about the status of your shipment.